HIPAA Notice of Privacy Practices
How your protected medical information is safeguarded and how you can exercise your health privacy rights under federal law.
Notice of Privacy Practices Summary
This notice describes how medical information about you may be used and disclosed, and how you can get access to that information under the HIPAA Privacy Rule (45 CFR Parts 160 and 164). Please review it carefully.
Who is Covered by This Notice
This notice applies to Express Pharmacy & DME("we," "us"), a licensed Ohio pharmacy and durable medical equipment supplier, and to all clinical, compounding, and operational workforce members who handle your health information.
It protects all Protected Health Information (PHI) created, received, maintained, or transmitted regarding current and former patients, as well as residents of long-term care, assisted living, and group home facilities we support throughout Ohio.
How We May Use & Disclose Your Health Information
We use and share protected health information for the following essential healthcare purposes without requiring prior written authorization:
Treatment & Clinical Care
Dispensing customized medications, verifying prescriptions with your doctor, conducting drug-interaction checks, and counseling you on proper dosage.
Payment & Insurance Billing
Billing Medicare Part B, Medicaid, or private commercial insurers, obtaining prior authorizations, and coordinating copay assistance programs.
Health Care Operations
Conducting clinical quality assessments, USP compounding compliance reviews, pharmacist staff training, and continuous safety audits.
Mandated by Law & Public Health
Reporting adverse drug events to the FDA, reporting to the Ohio Board of Pharmacy/OARRS, or complying with valid judicial subpoenas.
Your Privacy Rights Under HIPAA
Right to Inspect & Copy Records
You can request an electronic or paper copy of your medical and prescription records. We respond within statutory timelines.
Right to Request Amendments
If you believe health information is inaccurate or incomplete, you may submit a written request to amend your record.
Right to an Accounting of Disclosures
You have the right to request a list of certain disclosures we made of your PHI for the six years prior to your request.
Right to Request Restrictions
You may ask us not to use or share certain PHI for treatment, payment, or operations. If you pay out-of-pocket in full, you can restrict sharing with your insurer.
Right to Confidential Communications
You can request that we contact you at a specific phone number, alternative address, or via confidential delivery protocols.
Right to Paper Copy of This Notice
You can ask for a paper copy of this notice at any time, even if you previously agreed to receive it electronically.
Our Legal Duties & Breach Notification
We are required by federal law to maintain the privacy and security of your protected health information. If a breach occurs that may have compromised the privacy or security of your unsecured PHI, we will notify you promptly in accordance with federal regulations.
We must abide by the terms of this notice currently in effect. We reserve the right to modify our privacy practices, and any changes will apply to all PHI in our possession.
Filing a Complaint & Contact Information
If you believe your privacy rights have been violated, you may file a complaint with us directly or with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights. We will never retaliate against you for filing a complaint.
Express Pharmacy Privacy Officer
Columbus, Ohio • Serving all of Ohio
U.S. Dept. of Health & Human Services
Office for Civil Rights (OCR) Regional Office
Have Questions About Your Health Privacy?
Our clinical pharmacists and privacy officers are ready to answer your questions and assist with medical record requests.