Privacy Policy

You provide information directly when you contact us — by phone at (614) 495-9097, by fax at (614) 448-3757, by email at info@expressrxdme.com, or through a form on this website. That may include your name, phone number, email address, the service you are asking about, and the content of your message or referral.

When you visit the Express Pharmacy & DME website, our hosting provider may automatically receive standard technical information such as your IP address, browser type, device type, the pages you visit, and the time of your visit, stored in server logs.

We use the information collected through our website strictly for legitimate business and healthcare purposes:

We do not sell, rent, or trade your personal information to third parties or data brokers.

We share information only where needed to provide what you requested — for example with your prescriber, an insurer or pharmacy benefit manager (PBM) processing a claim, a trusted medical equipment supplier fulfilling an order, or a courier delivery service — or where mandated by law, court order, or healthcare regulatory authorities.

If we use service providers to support our operations (such as HIPAA-compliant cloud hosting or secure messaging), they are legally bound to uphold data protection standards consistent with this policy.

This website may use essential cookies to maintain site security, session integrity, and user preferences. We may also use privacy-respecting analytics tools to understand visitor interactions and improve accessibility.

You can manage or disable cookies via your browser preferences. Note that disabling essential cookies may impact certain interactive features of the website.

You can ask us to review, correct, or delete personal contact information you have provided through the website, or opt out of non-clinical communications, by calling (614) 495-9097 or emailing info@expressrxdme.com.

We uphold state and federal privacy protections and will never discriminate or penalize you for exercising your privacy rights.

We employ rigorous technical, physical, and administrative safeguards — including SSL/TLS encryption, firewall architectures, and restricted access protocols — to protect information. Data is retained only as long as necessary to fulfill healthcare and legal statutory requirements.

This website is not designed for or directed to individuals under 13 years of age. Pediatric prescriptions and compounding inquiries must be submitted directly by a parent, legal guardian, or licensed healthcare provider.

We periodically review and update this policy. Material updates will be published on this page with an updated revision date.